Sliq maintains a minimum 92% word error rate quality benchmark. All our customers are periodically reviewed to ensure this level of accuracy is maintained.
It is important to note that major dips in ASR accuracy often stem directly from the audio quality issues within meetings. While there are numerous factors that could cause the discrepancy in accuracy, common occurring factors that cause issues for ASR are:
- Fast/muffled/slurred speaking
- Fast switching of speakers, overlapping speakers
- Background noise during speaking (people talking, static, echoes, etc.)
- Especially quiet speaker volume
Fortunately, these issues are preventable and can be minimized by putting in place best practices during meetings. It is very important to be mindful and communicate to meeting members to clearly articulate spoken communication. We strongly recommend for customers to improve meeting audio quality wherever possible.